Grant Account Access to our Support Team

During a support call, you may be asked to grant a Technical Support Representative visibility to site details to assist with troubleshooting or to answer filer questions.

Once granted, access will last for 30 days.

  1. To grant access, click Contact Support (located under Resources in the navigation pane and also in the lower-right corner of any TrueFiling page).

Grant Support team access

  1. Click the Grant Access button.

IMPORTANT:  Granting access doesn't send a support request. You must still contact TrueFiling support.

  1. Click Close to leave the dialog.

Revoke Access Rights

  1. To remove access rights at any time, click Contact Support (located beneath Resources in the navigation pane and also in the lower-right corner of any TrueFiling page).

  2. Click the Revoke Access button.

The Support team's access to your account is removed.